Terms & Conditions
MemoryBoxFilms Terms & Conditions:
A 20% non-refundable deposit is required to secure the date of your wedding.
The remaining balance must be cleared 4 weeks before your wedding date.
The customer has given full responsibility to Memory Box Films to edit and style their wedding film, built around their special requests. Whilst our team will try to get the best footage possible, in rare occasions this may be restricted due to weather conditions, accidents, interference from guests etc.
Cancellations: If the customer chooses to cancel the booking at any time notice must be given to Memory Box Films immediately.
Cancellation charges will be the non-refunded deposit.
In the unforeseen circumstances that Memory Box Films are unable to attend your wedding, a full refund will be given to the customer.
If the customer wishes to reschedule their wedding date to a new calendar year an additional £100 fee will be added to your wedding booking. If Memory Box Films are unavailable for the rescheduled wedding date, then the non-refundable deposit still applies.
The Client(s) must obtain permission for Memory Box Films to film during the marriage ceremony and any other venue where filming will be required.
We aim to be discreet whilst filming but in low light conditions additional camera-mounted or free-standing lighting may be required.
Memory Box Films coverage will be as the videographer’s professional expertise determines and no one scene will be determined more important than another. Every effort will be made to get the best position for the camera(s) to film the event this may not always be possible if restrictions are imposed upon us on the day.
We use quality and well-conditioned equipment however, we will not be liable for any equipment failure and or material defects, which are beyond our control. In the unlikely event of a total video failure our liabilities are limited to a full refund.
Every effort is made to ensure perfect colour and lighting reproduction, but certain conditions may not be as accurate such as mixed indoor and external lighting, hard shadows, and low lighting conditions. With these factors beyond our control, we will produce the best image possible. If something occurred at the wedding that the Client does not want to appear on the final film, the Client must instruct Memory Box Films before editing begins.
Memory Box Films will build your film around any special requests made within this booking.
Any final editing decisions are of the sole discretion of Memory Box Films.
Any changes requested on the final copy once sent out will be re-edited and may have further charges.
Additional copies will be supplied if requested at an additional cost. Full completion is usually within 8-12 weeks from the date of the event.
We keep a master copy of your film in our archives for up to two years. You may order additional copies within this period as required. If you wish to order additional copies after two years, we cannot guarantee that the master will be available.
If you have understood and agreed to the terms and conditions of this contract. Please fill out the below with your information.
I hereby warrant that I am competent to
contract my name. I confirm that I have read
the herein agreement prior to its execution
and I am fully familiar with the contents
thereof. I warrant that I have the authority to
sign on behalf of myself as well as those
involved in this booking. This agreement
shall be binding upon me and my heirs, legal
representatives and assigns.